If you wish to return a product from outside of the UK, please contact us via email at info@maystonequestrian.com with your order number and which products you’d wish to return.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Only items purchased within the last 14 days (UK) and 40 days (International) are eligible for return. 

• Items must be unworn and unwashed and in their original bags with any labels intact.
• The customer is responsible for the cost of the return and any returned items are the customers responsibility until they are delivered to us, please make sure to package your items securely so they don’t get lost in transit. We recommend using a tracked or signed service and please also ensure to get proof of postage in case you need to contact us about the return.
• Refunds will be processed within 7-10 days of receiving a return. 
• Return costs are non-refundable. 
• For hygiene reasons head wear, socks are non-returnable for a refund or an exchange. Please double check sizing before purchasing or contact our team. Contact details can be found on our ‘Contact Us’ page. 
• Gift vouchers and E Vouchers are non refundable.
• If you are returning from abroad, any duties that have incurred on your order will be deducted from your refund. To try to avoid this please ensure you state ALL TAX AND DUTIES PAID-UK RETURN along with the return address.  
• Refunds can only be processed to the original payment card, if the card has expired or is no longer valid, we advise you contact your card issuer/bank for assistance, they will be able to receive the refund on your behalf. 
• If you paid through Klarna/PayPal your refund will be refunded to you via Klarna/PayPal.

UK Mainland

Free shipping for orders over £50 - shipping DPD Tracked 3-4 day delivery

£3.00 - DPD TRACKED 2 working day delivery

£7.50 - Royal Mail Tracked Next working day delivery (if order placed before 1pm)

Please allow a little more time for delivery over bank holidays, during severe weather or peak trading (e.g. Black Friday weekend)

We’re absolutely over the moon to see the MAYSTON magic spreading across the globe — thank you so much for shopping with us from wherever you are in the world!

Please note: international customers outside the UK are responsible for any import duties, customs fees, or local taxes that may be applied once your order reaches your country. These charges are set by your local government and are completely out of our hands — unfortunately, we have no control over them and can’t predict what they might be.

We recommend checking with your local customs office before ordering, so there are no surprises when your parcel arrives.

Thank you for understanding — and for being part of the growing MAYSTON community worldwide!